S.L |
Service name |
The service delivery system |
Required documents and the place where it is available. |
Service value and payment methods |
Time limit for service |
Designated Officer (Name, Designation, phone & e-mail no) |
---|---|---|---|---|---|---|
1 |
Water supply by installing water sources
|
• Approval of the list according to the government allocation by the WATSAN Committee. • Installation of water sources as per approved list by the concerned district executive engineer. |
Service receiver Application Address: Website / Assistant/sub-assistant Engineer of the concerned Upazila. |
• shallow tube well ( with Pump No. 6) - 1500 / - • Deep tube well (with Pump No. 6) - 7000 / - • shallow Tara tubewell-2500 / - • deep Tara tube well-7000 / - • Ringwell-1500 / - • Pond Sand Filter - 4500 / - • SSST / VSST-2500 / - • Payment method - through bank draft / pay order / Challan |
Fiscal Year |
• Executive Engineer of concerned district (www.dphe.gov.bd) • The concerned upazila Assistant Engineer / Deputy Assistant Engineer |
2 |
Water supply through pipeline |
After the installation of the pipeline, the application for home connection to the Municipality / Upazila Parishad / Union Parishad / Managing Committee related to the citizen interested in receiving the service. |
Service receiver Application |
The fees payable by the respective municipality / Upazila Parishad / Union Parishad / Managing Committee for house connection. |
03 (three) months |
• The mayor of the concerned municipality • Upazila / Union Parishad Chairman • Chairman of the managing committee |
3 |
Sanitation Service |
Subject to availability in specific projects, application for setting up of latrines for the poor people submitted to the WATSAN Committee of the union / upazila. Approval of the list according to the government allocation by the Watson Committee. Setting sanitary latrines as per approved list by the concerned executive engineer of the concerned district. |
Service receiver Application Address: concerned Upazila/Union Parishad. . |
Fixed rate by the Government. |
Fiscal Year |
Executive Engineer of the concerned district. Assistant/sub-assistant Engineer of the concerned upazila. |
S.L |
Service name |
The service delivery system |
Required documents and the place where it is available. |
Service value and payment methods |
Time limit for service |
Designated Officer (Name, Designation, phone & e-mail no) |
---|---|---|---|---|---|---|
4 |
Water Quality Test |
Application with govt. fixed rate to the concerned regional laboratory who are willing to accept services. After receiving the application with fee’s responsible officer of regional laboratory take action to test the water. Test report to the service receiver within the stipulated time |
Address: Regional Laboratory of DPHE |
Fixed rate by the Government. |
10 (Ten) Working days. |
responsible officer for relevant regional laboratory (www.dphe.gov.bd) |
5 |
Water supply & Sanitation related information service. |
Application to Head office/Divisional/District responsible officer for water supply & Sanitation information. Information provided by the concerned officer |
Head/Divisional/District Office/website |
Fixed rate by the Government. |
07 (Seven) working days |
Responsible officer of the concerned office (www. dphe.gov.bd) |
6 |
Procuring related information service |
Procuring related information provided by the Executive Engineer of the concerned district |
Executive Engineer of the Concerned Office. |
Free |
07 (Seven) working days |
Executive Engineer of the Concerned Office. (www. dphe.gov.bd) |
7 |
Service for Natural disaster and post disaster |
Concerned Divisional/ District/ Upazila responsible officer information details of loss and immediate action to store circle of Head office. According to the availability of the property by the Head Office, taking rapid action and informed to concerned officials. |
Office of the concerned Divisional/District/ Upazila |
Free |
Urgent |
Superintendent engineer (store Circle) Concerned Executive Engineer. |
Official Service:
S.L |
Service name |
The service delivery system |
Required documents and the place where it is available. |
Service value and payment methods |
Time limit for service |
Designated Officer (Name, Designation, phone & e-mail no) |
---|---|---|---|---|---|---|
1 |
Technical Service |
After the construction of water supply and sanitation infrastructure, it is handed over to concerned municipality / upazila council / union council. Providing technical assistance to local government institutions (upazila council / union council / municipality) for the operation and maintenance of water supply and sanitation infrastructure. To take necessary measures by concerned district DPHE based on the request from local government institutions. |
Official Request Letter. |
Free |
15 (Fifteen) Working Days |
Executive Engineer of the concerned district. AE/SAE of the concerned upazila. |
2. |
Deposit Work Service |
Request to chief engineer office in order to construct infrastructure for water supply and sanitation funded by various organization. Provide guidance to the appropriate officer by the chief engineer. Chief engineer's office Fee’s pay to the Department at fixed rate by the government. |
Office of the Chief Engineer |
Fee’s pay to the Department at Fixed rate by Government. |
Fixed Time by Department. |
Chief Engineer (ce@dphe.gov.bd) |
3 |
Trainer / External Instructor
|
Request to chief engineer office in order to nominate departmental officer as a trainer for training arranged by various organization or external for higher education. The appropriate officer nominated by chief engineer. |
Office of the Chief Engineer |
Honorarium at fixed rate |
07 (Seven) Working Days |
Chief Engineer The superior authority of the concerned official. |
S.L |
Service name |
The service delivery system |
Required documents and the place where it is available. |
Service value and payment methods |
Time limit for service |
Designated Officer (Name, Designation, phone & e-mail no) |
---|---|---|---|---|---|---|
4 |
Related to the web site service. |
Water Supply & Sanitation related information display through web site. |
www. dphe.gov.bd |
Free |
on going |
Programmer, MIS Unit, DPHE. |
5. |
Technology discover, research and development. |
Activities taken by EE (R & D Division) in order to technology innovation research and development activities accomplish with affodable cost. |
Office of the Executive Engineer R& D Division. |
Free |
on going |
Executive Engineer (R& D Division) |
Internal Service:
S.L |
Service name |
The service delivery system |
Required documents and the place where it is available. |
Service value and payment methods |
Time limit for service |
Designated Officer (Name, Designation, phone & e-mail no) |
---|---|---|---|---|---|---|
1 |
Functions related to earned leave/ earned leave (ex. Bangladesh) / leave approval
|
By govt. order according the prescribed leave rules 1959 |
Application on white paper leave report in the prescribed form (Bangladesh Form No-2395), by the Chief Accounts Officer ( in case of Gazetted officer). Address: Office of the Accounts Officer. Leave certificate by Accounts officer, LGD ( in case of non-gezetted officer) Address: Offic of the Account Officer. |
Free |
For non-gazetted employees: 5 working days For gazetted employees: 7 working days |
Officers nominated by the chief engineer's office Assistant Chief the superior authority of the concerned official. |
2 |
Rest and Recreation Leave
|
By Government order according to Rest and Recreation Leave 1979. |
Application on white paper leave report in the prescribed form (Bangladesh Form No-2395), by the Chief Accounts Officer ( in case of Gazetted officer). Address: Office of the Accounts Officer. Leave certificate by Accounts officer, LGD ( in case of non-gezetted officer) Address: Offic of the Account Officer. |
Free |
For non-gazetted employees: 5 working days For gazetted employees: 7 working days
|
Officers nominated by the chief engineer's office |
S.L |
Service name |
The service delivery system |
Required documents and the place where it is available. |
Service value and payment methods |
Time limit for service |
Designated Officer (Name, Designation, phone & e-mail no) |
---|---|---|---|---|---|---|
3 |
advance approval from the general provident fund
|
BY government order according to the general provident fund rules, 1979. |
Application in prescribed form (Bangladesh Form No-2639, Gazetted / Non-Gazetted) Address: Office of the Accounts Officer, Local Government Division Statement of the latest deposited amount to the general provident fund (given by chief accounts officer) (Original copy, return after approval) |
Free |
For non-gazetted employees: 5 working days For gazetted employees: 7 working days |
Officers nominated by the chief engineer's office |
4 |
Job Permanent |
According to relevant recruitment rules
|
Application on white paper. Updated ACR. |
Free |
For non-gazetted employees: 5 working days For gazetted employees: 7 working days |
Ministry of Local Government |
5 |
Employees' dress / shoes / umbrellas etc. are provided |
By Tender |
Office of the Chief Engineer |
Free |
15 (Fifteen) Working Days |
Officers nominated by the chief engineer's office |
3. Our expectations from you:
SL |
To be done for getting promised/desirable service |
1 |
Complete application |
2 |
Pay necessary fees in proper process |
3 |
Attend to meet before the scheduled time |
4. Complaint Remediation Management (GRS)
If you are dissatisfied with service, please contact the designated officer. If you do not get the solution from concerned officer, please inform your problem by the below mentioned methods.
Sl. No. |
When to Contact. |
Contact with whom |
Contact Address |
Settlement deadline |
1 |
If the designated Officer unable to solve. |
Officers nominated by the chief engineer's office |
Office of the Chief Engineer. |
03 (Three) Months |
2 |
If responsible officer unable for solving the objection within time limit. |
Officers nominated by the chief engineer's office |
Office of the Chief Engineer. |
03 (Three) Months |
3 |
If the Appellate Officer unable to solve within time limit. |
Officers nominated by the chief engineer's office |
Office of the Chief Engineer. |
03 (Three) Months |