S.L

Service name

The service delivery system

Required documents and the place where it is available.

Service value and payment methods

Time limit for service

Designated Officer

(Name, Designation, phone & e-mail no)

1

Water supply by installing water sources

• Approval of the list according to the government allocation by the WATSAN Committee.

• Installation of water sources as per approved list by the concerned district executive engineer.

Service receiver Application

Address: 

Website / 

Assistant/sub-assistant Engineer of the concerned Upazila.

• shallow tube well ( with Pump No. 6) - 1500 / -

• Deep tube well (with Pump No. 6) - 7000 / -

• shallow Tara tubewell-2500 / -

• deep Tara tube well-7000 / -

• Ringwell-1500 / -

• Pond Sand Filter - 4500 / -

• SSST / VSST-2500 / -

• Payment method - through bank draft / pay order / Challan

Fiscal Year

• Executive Engineer of concerned district (www.dphe.gov.bd)

• The concerned upazila

Assistant Engineer /

Deputy Assistant Engineer

2

Water supply through pipeline

After the installation of the pipeline, the application for home connection to the Municipality / Upazila Parishad / Union Parishad / Managing Committee related to the citizen interested in receiving the service.

Service receiver Application

The fees payable by the respective municipality / Upazila Parishad / Union Parishad / Managing Committee for house connection.

03 (three) months

• The mayor of the concerned municipality

• Upazila / Union Parishad Chairman

• Chairman of the managing committee

3

Sanitation Service

Subject to availability in  specific projects, application for setting up of latrines for the poor people  submitted to the WATSAN Committee of the union / upazila.

Approval of the list according to the government allocation by the Watson Committee.

Setting sanitary latrines as per approved list by the concerned executive engineer of the concerned district.

Service receiver Application

Address: 

concerned Upazila/Union Parishad.

.

Fixed rate by the Government.

Fiscal Year

Executive Engineer of the concerned district.

Assistant/sub-assistant Engineer of the concerned upazila.

S.L

Service name

The service delivery system

Required documents and the place where it is available.

Service value and payment methods

Time limit for service

Designated Officer

(Name, Designation, phone & e-mail no)

4

Water Quality Test

Application with govt. fixed rate to the concerned regional laboratory who are willing to accept services. 

After receiving the application with fee’s responsible officer of regional laboratory take action to test the water.

Test report to the service receiver within the stipulated time

Address:   Regional Laboratory of DPHE

Fixed rate by the Government.

10 (Ten) Working days.

responsible officer for relevant regional laboratory (www.dphe.gov.bd)

5

Water supply & Sanitation related information service.

Application to Head office/Divisional/District responsible officer for water supply & Sanitation information.

Information provided by the concerned officer

Head/Divisional/District Office/website

Fixed rate by the Government.

07 (Seven) 

working days

Responsible officer of the concerned office

(www. dphe.gov.bd)

6

Procuring related  information service  

Procuring related information provided by the Executive Engineer of the concerned district

Executive Engineer of the Concerned Office.

Free

07 (Seven) 

working days

Executive Engineer of the Concerned Office. 

(www. dphe.gov.bd)

7

Service for Natural disaster and post disaster

Concerned Divisional/ District/  Upazila responsible officer information details of loss and immediate action to store circle of Head office. 

 According to the availability of the property by the Head Office, taking rapid action and informed to concerned officials.

Office of the concerned Divisional/District/ Upazila

Free

Urgent

Superintendent engineer (store Circle)

Concerned Executive Engineer.

S.L

Service name

The service delivery system

Required documents and the place where it is available.

Service value and payment methods

Time limit for service

Designated Officer

(Name, Designation, phone & e-mail no)

1

Technical Service

After the construction of water supply and sanitation infrastructure, it is handed over to concerned municipality / upazila council / union council.

Providing technical assistance to local government institutions (upazila council / union council / municipality) for the operation  and maintenance of water supply and sanitation infrastructure.

To take necessary measures by concerned district DPHE based on the request from local government institutions.

Official Request Letter.

Free

15 (Fifteen) Working Days

Executive Engineer of the concerned district.

AE/SAE of the concerned upazila.

2.

Deposit Work Service

Request to chief engineer office in order to construct infrastructure for water supply and sanitation funded by various organization.  

Provide guidance to the appropriate officer by the chief engineer.

Chief engineer's office

Fee’s pay to the Department at fixed rate by the government.

Office of the Chief Engineer

Fee’s pay to the Department at Fixed rate by Government. 

Fixed Time by Department. 

Chief Engineer 

(ce@dphe.gov.bd)

3

Trainer / External Instructor

Request to chief engineer office in order to nominate departmental officer as a trainer for training arranged by various organization or external for higher education. 

 The appropriate officer nominated by chief engineer.

Office of the Chief Engineer

Honorarium

at fixed rate

07 (Seven) Working Days

Chief Engineer

The superior authority of the concerned official.

S.L

Service name

The service delivery system

Required documents and the place where it is available.

Service value and payment methods

Time limit for service

Designated Officer

(Name, Designation, phone & e-mail no)

4

Related to the web site service.

Water Supply & Sanitation related information display through web site.

www. dphe.gov.bd

Free

on going

Programmer, MIS Unit, DPHE.

5.

Technology discover, research and development.

Activities taken by EE (R & D Division) in order to technology innovation research and development activities accomplish with affodable cost.  

Office of the Executive Engineer R& D Division.

Free

on going

Executive Engineer

(R& D Division)

S.L

Service name

The service delivery system

Required documents and the place where it is available.

Service value and payment methods

Time limit for service

Designated Officer

(Name, Designation, phone & e-mail no)

1

Functions related to earned leave/ earned leave (ex. Bangladesh) / leave approval

By govt. order according the prescribed leave rules 1959

Application on white paper

leave report in the prescribed form (Bangladesh Form No-2395), by the Chief Accounts Officer ( in case of Gazetted officer).

Address:  Office of the Accounts Officer.

Leave certificate by Accounts officer, LGD ( in case of non-gezetted officer)

Address: Offic of the Account Officer.

Free

For non-gazetted employees: 5 working days

For gazetted employees: 7 working days

Officers nominated by the chief engineer's office

Assistant Chief the superior authority of the concerned official.

2

Rest and Recreation Leave

By Government order according to Rest and Recreation  Leave 1979.

Application on white paper

leave report in the prescribed form (Bangladesh Form No-2395), by the Chief Accounts Officer ( in case of Gazetted officer).

Address:  Office of the Accounts Officer.

Leave certificate by Accounts officer, LGD ( in case of non-gezetted officer)

Address: Offic of the Account Officer.

Free

For non-gazetted employees: 5 working days

For gazetted employees: 7 working days

Officers nominated by the chief engineer's office

S.L

Service name

The service delivery system

Required documents and the place where it is available.

Service value and payment methods

Time limit for service

Designated Officer

(Name, Designation, phone & e-mail no)

3

advance approval from the general provident fund

BY government order according to the general provident fund rules, 1979.

Application in prescribed form (Bangladesh Form No-2639, Gazetted / Non-Gazetted)

Address: Office of the Accounts Officer, Local Government Division

Statement of the latest deposited amount to the general provident fund (given by chief accounts officer) (Original copy, return after approval) 

Free

For non-gazetted employees: 5 working days

For gazetted employees: 7 working days

Officers nominated by the chief engineer's office

4

Job Permanent

According to relevant recruitment rules

Application on white paper.

Updated ACR.

Free

For non-gazetted employees: 5 working days

For gazetted employees: 7 working days

Ministry of Local Government

5

Employees' dress / shoes / umbrellas etc. are provided

 By

Tender

Office of the Chief Engineer

Free

15 (Fifteen) Working Days

Officers nominated by the chief engineer's office